The Electronic Registered Letter

The Electronic Registered Letter (ERL) is the equivalent of the paper letter with acknowledgement of receipt (Article L100 of the French Postal and Electronic Communications code).

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What is the Electronic Registered Letter?

Since January 1st 2019, the certified ERL (according to the European eIDAS regulation) is the exact equivalent of registered mail with acknowledgement of receipt by post.

When the law requires the use of registered mail, it is the only 100% electronic mail from posting to delivery.

The legal advantages of the Electronic Regstered Letter

Strict legal equivalent of the paper registered latter : Article L100 of the post and electronic communications code
Presumption of reliability before a judge - probative value
Highly secure identification of sender and recipient
Traceability and legally enforceable proof of content in the event of dispute

Why use the Electronic Registered Letter?

Fast

Instant delivery. Receive proof of posting and sending in just a few minutes (equivalent to a non-delivery notice).

Economical

A single rate regardless of the volume of attachments: up to 256 MB or approximately 19,000 pages of PDF documents.

Secure

Encrypted data and storage of letters and evidence for 10 years on AR24's secure servers, based in France.

Accessible

Your recipient acknowledges receipt 24/7 from their mobile or computer.

Mail tracking with proof

Proof of posting and sending

Legal equivalent of a paper non-delivery notice. Your ERL has been delivered.

Proof of acknowledgement of receipt

Proof of acknowledgement of receipt.

Proof of refusal

Your recipient has refused to acknowledge receipt of the registered letter.

Proof of negligence

Your recipient has not acknowledged receipt of their ERL after 15 days.
*In the event of negligence, proof of posting and delivery provides the legal security required.

How is my delivery processed?

Create an AR24 account for free

Provide a form of identification or order one on the AR24 site

Send your first ERL and receive electronic proof

Reminder: if the recipient is not a professional, consent must be obtained before sending. This can be obtained through our Consent Manager.

The regulation and the legal framework of the ERL

The eIDAS regulation increases trust in electronic transactions within the European market.
It is a common foundation to guarantee secure identification and delivery.

The eIDAS qualification is mandatory to be able to send qualified electronic registered letters. This qualification granted by the ANSSI concerns the whole process of delivery of a registered letter as well as the identity checks.

Help and FAQs

Common questions

What is the legal value of The Electronic Registered Letter?

According to Article L100 of the Postal and Electronic Communication code, AR24’s Electronic Registered Letter has the same legal value as a paper registered letter. Therefore in case of litigation, the ERM has probative value before a judge and offers all the necessary protection to the sender.

How can I send registered letters online?

To send an ERM from ar24.fr simply:

Create your AR24 account and add a payment method;
Go to the “New mail” page and select the electronic registered letter;
Identify yourself with formal identification, if you don’t have one you can order one;
Write your ERL, add any attachments;
Send it to the recipient.

What is the procedure for receiving a registered letter online (ERL)?

Once the ERL has been drafted into the AR24 interface, it is sent instantly to the recipient, who is immediately notified by email. They have 15 days to acknowledge receipt of their electronic registered letter.
The recipient must provide identification in order to access the content of the mail. They can do this remotely, in several ways.
Once their identity is validated, they acknowledge receipt and you, the sender, receives a proof of receipt.

What proof is given with the ERL?

The proof of the Electronic Registered Letter are equivalent to those of a paper registered letter.

Proof of deposit and posting: immediately received after the ERL has been sent, this indicates to the sender that the ERL has been deposited on our servers and sent to its recipient.
Proof of receipt: If you receive proof of receipt, it means the recipient has acknowledged receipt of the ERL.
Proof of refusal: If you receive the proof of refusal, it means that the recipient has refused your ERL.
Proof of neglect: this indicates that the recipient did not acknowledge receipt of your ERL within 15 days of posting.

How many attachments can I add to an ERL?

Each Electronic Registered Letter sent by AR24 includes up to 256MB of attachments at no extra cost.
With 256MB of attachments, it is possible to send different types of files (PDF, JPEG, MP3…), hundreds of images or high definition scans, or even documents with tens of thousands of pages.

Can I trust AR24 to deliver my electronic registered mail?

Choosing AR24 means choosing:

An ANSSI-certified Trust Service Provider and sender of eIDAS qualified electronic registered letters.
A solution from Docapotste, a subsidiary of La Poste.
An ultra-secure IT infrastructure and an efficient and available after-sales service.
Expertise tailored to each individual.

The Electronic Registered Letter

What is the Electronic Registered Letter?

The legal advantages of the Electronic Regstered Letter

Why use the Electronic Registered Letter?

Fast

Economical

Secure

Accessible

Mail tracking with proof

How is my delivery processed?

Registered letters adapted to your field of expertise

Notaries

Lawyers

Real estate

Businesses

Also send Electronic Registered Letters from your business software

How much does it cost?

The regulation and the legal framework of the ERL

Help and FAQs

Common questions